SHOEGEEᵀᴹ Winter Slippers

Shipping times depend on your location and the shipping method chosen. Below are general guidelines:

Domestic Shipping (within the US):

• Standard Shipping: 7-12 business days
• Expedited Shipping: 3-7 business days
• Express Shipping: 1-3 business days

International Shipping:

• Standard International Shipping: 7-21 business days (depending on the destination)
• Expedited International Shipping: 5-10 business days

🔥 Please note that shipping times may vary due to factors such as holidays, weather conditions, and customs delays. You will receive tracking information once your order ships so you can monitor its progress.

Track your order here

🔥 If you have any further questions, feel free to contact our customer service team!

We offer a 30-day money-back guarantee on all purchases. If you're not completely satisfied with your order, you can return the product within 30 days of receipt for a full refund or exchange

1. Unpaid order

You can cancel directly by clicking 'Cancel Order' button
on order detail page.

2. Paid order

• FOR SUCCESSFULLY PLACED ORDER :

You can cancel your order with our approval by following these steps:

Request Cancellation:

Click on "Request Order Cancellation" and select a reason for cancellation.

Cancellation Rules:

If the order is within 7 days of payment, it will be canceled immediately.

If the order is over 7 days after payment, we will respond within 48 hours. If we fail to respond within this time, the order will be automatically canceled.

• FOR ORDER IN STATUS 'Payment being verified' or 'Payment processing':

Please wait for the payment to process, it usually takes less than 48 hours. You can try to cancel the order after order status update, it will either be successfully placed, or automatically cancelled.

Refund will be processed to your bank/card account within 1-10 business days, this varies according to different payment methods.

3. Shipped order

If you no longer want the product, please get in touch with the seller first to try to come to a solution. If that doesn't work, you can wait to receive the order first and then apply for a refund before the Buyer Protection has ended (usually 15 days after you received the order).

Note: Seller may not reply immediately due to high order volume (such as 11.11 Sales). Your patience on this will be appreciated.

Feel free to check out our FAQs for quick answers or contact our customer service team for further assistance!